Guarantees
A. Project Guarantee
At Simplifies Group, we are committed to delivering every project according to the approved proposal, agreed scope of work, and established project timeline. Project timelines generally begin once the proposal has been accepted, the required initial payment has been received, and all information, materials, credentials, approvals, and other dependencies necessary to begin the project have been provided by the Client.
Delivery schedules are based on the Client fulfilling their responsibilities throughout the project. Delays resulting from the Client, third-party providers, external platforms, regulatory requirements, force majeure, or circumstances beyond the reasonable control of Simplifies Group may require adjustments to the project schedule.
During the Client review period, the purpose of testing is solely to verify that the delivered work conforms to the approved scope. Requests for new functionality, design preferences, usability enhancements, cosmetic changes, or any other modifications not included in the approved scope shall be considered Change Requests and may require additional time and fees.
Simplifies Group is committed to transparent pricing. The total project cost is based exclusively on the approved proposal and the agreed scope of work. No hidden charges will be added for services included within the approved scope.
Requests for additional functionality, modifications, integrations, consulting services, revisions beyond the approved scope, or any other work not originally included will be evaluated separately. If additional work is required, a revised quotation or Change Order will be provided and must be approved before the work begins.
At the time of project delivery, Simplifies Group implements all software components, modules, plugins, integrations, libraries, and third-party solutions included within the approved scope using their latest stable versions available and following generally accepted industry security practices.
Prior to delivery, we perform reasonable verification to identify known security issues that may affect the implemented solution. Due to the constantly evolving nature of cybersecurity, however, no software, platform, operating system, plugin, integration, or third-party service can be guaranteed to remain free from future vulnerabilities or emerging security risks.
Client satisfaction is one of the core values of Simplifies Group. Every project includes a review period during which the Client may verify that the delivered work conforms to the approved scope of work. If a verified defect attributable to Simplifies Group is identified during the applicable review or warranty period, we will make reasonable efforts to correct it at no additional cost.
This guarantee applies only to work included within the approved scope. Requests for new functionality, design preferences, enhancements, revisions, or any other modifications outside the approved scope are not covered under this guarantee and may require a separate quotation.
Clear communication is essential to the success of every project. Simplifies Group is committed to maintaining transparent, timely, and professional communication throughout each engagement. Clients will be informed of project progress, requested approvals, identified risks, and any circumstances that may reasonably affect timelines or deliverables.
Additional Conditions
These guarantees apply exclusively to services performed by Simplifies Group within the approved scope of work. They do not apply to modifications made by the Client or third parties, changes to external platforms or software, third-party products or services, force majeure events, or any circumstance beyond the reasonable control of Simplifies Group. Additional terms, exclusions, responsibilities, and warranty conditions are governed by the applicable General Terms & Conditions and any executed Service Agreement.